At Adil Drapes, we value your satisfaction and strive to ensure you are happy with every purchase. If you are not fully satisfied with your order, we offer a straightforward return and refund process.
Returns
You may request a return within 7 days of receiving your order.
Returned items must be in their original condition, unused, and with all tags/packaging intact.
To initiate a return, please contact us at [email protected] with your order details.
Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund.
Approved refunds will be processed within 5–7 business days.
Refunds will be issued through the same method as the original payment (for cash-on-delivery orders, refunds will be arranged via bank transfer or store credit, as applicable).
Non-Returnable Items
Customized or made-to-order products cannot be returned or refunded unless they arrive damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
Contact Us
For any questions regarding returns or refunds, reach out to us at:
Email: [email protected]